Warranty FAQ

Find answers to common questions about warranty registration, eligible purchase channels, product information, and support.

1. Why should I register my product?
Registering your iCleaningo product helps us confirm your purchase information, support your warranty coverage, and provide faster service if you need assistance in the future.

2. What information do I need to complete the registration?
You will typically need your product model, barcode or serial number, order number, purchase channel, email address, and Receipt date.

3. Where can I find the barcode or serial number?
Depending on the product, the barcode or serial number may be located on the product label, packaging box, or product documentation included in the package.

4. Can I register a product purchased from Amazon, Wayfair, or another retailer?
Yes. Products purchased through authorized channels such as Amazon, Wayfair, dealers, distributors, or offline stores may be eligible for warranty registration. Please enter the correct purchase channel and order information when submitting your registration.

5. What if I purchased from the iCleaningo official website?
Please enter your order number and the email address used for your purchase to help us verify your registration more quickly.

6. Can I register more than one product under the same email address?
Yes. If you purchased multiple products, please submit a separate registration for each product.

7. What if I do not have my order number?
If you cannot locate your order number, please contact our support team and provide as much purchase information as possible, including your purchase channel, approximate purchase date, and product model.

8. How long does it take to review my registration?
Review times may vary, but our team will review your submission as soon as possible. If additional information is needed, we will contact you by email.

9. Will I receive a confirmation email after I register?
You may receive a submission confirmation or follow-up email depending on your registration details and review status.

10. Does product registration automatically guarantee warranty approval?
Submitting a registration helps us process your warranty information, but warranty coverage remains subject to our Warranty Policy and verification of the information provided.

11. What should I do if I entered incorrect information?
If you made a mistake in your submission, please contact our support team as soon as possible so we can help update your registration.

12. Who should I contact if I need help?
Please visit our Contact Support page or email our support team for assistance.